Shipping and Return Policy
Gentry’s BBQ General Store Shipping Policy
Domestic Shipping Policy
Shipment processing time
All orders are processed within 1-3 business days.
Shipments and deliveries requested on U.S. holidays will be fulfilled the next business day. Shipments will be processed Monday through Friday. If we are experiencing a high volume of orders we will contact the customer directly with the contact information provided by the customer. We will communicate changes to the customer order via phone and/or email.
Shipping rates and delivery estimates
We do not ship smokers, grills, pellets, charcoal, or pizza ovens. Any order over $99 will include free shipping.
All orders are shipped using UPS Standard Shipping (3-5 Business Days). Cost of Shipping is based on the weight of the item and calculated during checkout.
Delivery is limited to customers within 50 miles of our Orlando Location. Standard delivery cost is $50. Additional delivery fees may apply based on the weight and item requested.
Shipment to P.O. boxes or APO/FPO addresses
Shipment to P.O. Boxes or APO/FPO is available upon special request. Please contact us via email at firstname.lastname@example.org.
Shipment confirmation and order tracking
Confirmation and order tracking will be sent to the customer via the email provided during checkout. You can access your shipping information on the Gentry's BBQ website under My Account.
Customs, duties, and taxes
Gentry's BBQ General Store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Gentry's BBQ General Store is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
International Shipping Policy
International shipping is available upon special request. Please contact us via email at email@example.com.
See Gentry's BBQ Return Policy for more information.
For more information, email support at firstname.lastname@example.org
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we'll send instructions on how and where to send your package. Items being returned via shipping will be at the customers expense or the item may be returned in person to the store location. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.